I received a personal text from the owner. Who not only acknowledged my concern and dissatisfaction but took complete accountability for YB own shortcomings in the situation AND made himself available to want to rectify the situation if possible. Personally, mistakes are made in life but what speaks VOLUMES about true customer service and a business that is respectable is every action they take for their customers to rectify mistakes. The acknowledgment of the issue and the “what can I do to make it better” approach always goes a long way with me.